Customer Testimonials
Great service department! This is my 3rd Kia and I keep coming back to Renaldo Kia because of their service department.
Great experience took care of me start to finish and in the time that they quoted
Always good service and prices. Service advisors keep you up to date on the progress of your vehicle. Appreciated the free car wash. Appreciate the nice waiting area.
You should be willing to accept reviews without requiring a comment. Not everyone has something to say and I am among them. Why would you refuse a good recommendation because no comment was made or because I couldn't remember the name of the service person.
Very patient and polite. I thought of Kia after John Dew introduced himself while I was getting an oil change on my 2017 Kia. .Also need to give Jeff Five stars.
Now that Annie is back at Kia service, we are back too! Once you lost the service team from Rogers, you guys sucked, but with Annie and Daniel we know we are getting the best service.
Annie is a real asset to Kia. she has been taking care of me for many years. Through many Kias. She is always friendly. And she knows her product.
Great experience during my service visit. Everyone was extremely friendly
Jerri is always the best and she has always been professional and patient! She provides excellent customer service and kind towards me and gets the job done
Service person knowledgeable and listened to me. This was my first service visits. I explained transmission issue with van, but could not find anything causing it. Good experience overall.
All of the new crew at Renaldo Kia are great people and are very genuine. Always friendly and informative.
Always perform maintenance with high quality. Scheduling is easy and they are very accommodating with meeting my schedule. I always have the maintenance on all my vehicles performed at Kia of Shelby even my Non-Kia or Honda vehicles.
Jeff and John are always great and nice to work with. They don’t pressure you into a bad deal for you and very helpful.
Great service staff and service... got in at before 8am, 7:55, and was on my way back home by 9:05am... Oil and Filter change and Tire Rotation...
I took my Forte to get inspected for a recall. The personnel were friendly and knowledgeable. The service was done quickly and prepared future maintenance suggestions for me.
Took my Kia Seltos in for its first oil change, everyone was very nice and took care of the service very quickly. Very happy with the Kia Seltos and the Service Department at Renaldo Kia. Thanks to all the Service Staff.
So glad Annie Clark is back with the dealership. Nice to have Daniel do the service on my vehicle, he is a great mechanic. The only thing to make service better is to bring back Lisa Fischer, those two were amazing at the service department.
Had a ecu update done and was suppose to take at least 45 mins. Was done in less then 30 mins so I was glad for that and the technician also came and talked to me
We recently moved from NY state to NC & needed to have general servicing of our KIA Sportage. We arrived at our appt. time of 9:30am & were greeted immediately. We were told that the servicing should take "about an hour". It was completed when promised! We're very pleased with the service given & will recommend Renaldo's KIA
experience was great. The car salesman didn't rush us on our decision and helped us in every way he could. I will definitely be recommending to others.
Everyone I came in contact with was very nice. The appointment was made within a few days after I contacted Kia. My car now drives much better with NO loud brake sound. Thanks for such a great service.
Highly recommend. The best car buying experience I’ve had. No pressure whatsoever. Jeffery and John were friendly, professional, and a pleasure to deal with.
My visit went well until time for detail shop to go over my vehicle before leaving. They were very slow and it wasn’t detailed the best considering the time they took to get it done. Otherwise everyone was super nice.
If it wasn't for how great the service advisor Annie Clack is, I would have most likely went to another dealership by now instead.
Excellent sales staff very knowledgeable about products and not pushy but helpful! Great experience at Renaldos ! Also sales manager was so supportive holding on to the specific car color I wanted. Next new vehicle I will be headed back to Renaldos!
Very professional! I had no problems at all. The salesman, Thomas Gold, was great. Very Friendly and He understand my need and went out of his way to get things done in a timely manner. Explained everything In detail. Absolutely no problems. Great Guy!
Rusty and Jeff were very professional and friendly salespeople who seemed to genuinely care about my experience in purchasing the vehicle I wanted for a good price.
Very professional! We had no problems at all. Our salesman, Jeffrey Ferguson, was great. He went out of his way to get things done in a timely manner. Explained everything In detail. Absolutely no problems!
very nice experience overall, Ashner and Jeffery in sales were extremely helpful and went out of their way to help, as well as John Dew
This was my first time visiting you guys for my oil change. Everyone was very nice and helpful and kept me informed on what was going on with my car. Also fixed a recall on my Kia. Thank you guys so much. I am a happy customer 🙂
Had different people in service ctr. Excellent service, felt they cared about my car . Met mgr also. Very nice Annie was my favorite. What a gem.
I have to say this visit was absolutely great. I had a good sit down laugh with one of the young ladies that works there
Had everything ready for me when I arrived. Knew exactly what he was talking about. Very friendly. Would recommend to anyone looking for a new Kia.
Great staff with great customer service skills. Thomas and John were great to work with. Will return for all my KIA needs. They ordered the Tellurude SX Model I wanted when other dealers could not. So happy to get my new ride last weekend!
AMAZING CUSTOMER SERVICE AND GREAT SELECTION.. SERVICE DEPT IS TOP NOTCH AND VERY HELPFUL. SALEMAN ARE KNOWLEDGABLE AND HELPFUL. WILL DEFINITELY SHOP HERE AGAIN.THANK YOU.
The dealership provided service to our vehicle in.a very reasonable time frame. Everyone was professional and courteous. The technician checked with me about some work that we had not discussed but that needed to be taken care of. We have always been pleased with the service department.
I have been a customer for 4 years. Always considerate with my time. Nice sales and service people. No pressure to buy but pricing was good. Nice, clean dealership with knowledgeable staff.
Everyone is very helpful and knowledgeable. I never felt pressured or that I was being taken advantage of. They do all they can to make your experience the best it can be.
Great place to buy my new Kia because Jeff and John made everything so easy and did not waste my time. They were professional, courteous and extremely helpful! Got the deal done in no time at all. Best Kia dealership I have been to and I have been to several of them in Charlotte NC and surrounding areas. I would highly recommend you shop at Renaldo Kia first !!
I really enjoyed my experience at Renaldo Kia, I was greeted as soon as I got out of the car by a salesperson who never left my side until my purchase was complete. The process went very smooth and quickly. Thanks Renaldo Kia.
Great people to work with. John and Jeff were great Bought the car online and Jeff brought it to our home in Tennessee for a great price
Visit was scheduled conveniently. I was met by Mike, the Service Manager who was covering, for a vacationing team member, as I drove up. He greeted me by name as he knew I was coming in. We discussed the work to done and I left. He called me later to confirm the replacement of the cabin filter and said he would deliver the car to me, at work, later that afternoon. They delivered my washed car, as promised, and Mike and I settled the charges. Fine job!
Always great service! The lady at the desk is unbelievably friendly and helpful! I always know renaldo Kia in Shelby is going to take good care of me and my Kia Soul
Delivered exactly what was told to me. The experience was thorough and efficient. Never had a simpler experience with any dealership that was completed so quickly.
friendly, good service, nice area to wait in. no other input at this time' do not care to add enough word to add up to 25
Excellent service—I’m a return customer for this reason. Thomas was a most helpful sales associate—knowledgeable about the vehicle and responsive to my requirements.
Vehicle pricing was fair and easy to work with. Very informative about the vehicle and They have great rebates and services available. They made the car being experience fast and easy.
Best customer service around. This is the second vehicle we have bought from them and we couldn’t have found better people to work with.
Service advisor is kind and not pushy. Was able to socially distance. Work was performed in the stated time and my car was ready when promised. Prices for service are good.
Very friendly and prompt when I arrived to wait on me. I came in for my oil change and she kept me informed what else I needed to have done, how long it would take and how much it would cost me. Thank You.
Quickly got my vehicle and completed the work in a timely manner.The appointment was made quickly when I called and was at a convenient time for me.
I have always had my vehicles serviced at Renaldo. In the recent past there was a great amount of change to the service department and I considered making a change. Fortunately for me I did not. Renaldo presently has in place a very accommodating and professional service department.
Come in to get a. Piece of interior trim fixed under warranty. Saturday morning service. Was in and out quickly. They also did a quick check of fluids and tire pressure at no charge. Friendly staff 👍
Always receive cordial reception and quick, reliable service for my Optima LX. Have used the Renaldo Kia service for many years and always pleased with it. Good clean customer waiting area, too.
Thomas met me at the car and it was history . took me for a test ride, give me the low down on all the new features , and got me a pretty fair price . Thanks to the Renaldo team for gettin it done.
We were very pleased with the whole experience. The salesman was very knowledgeable about the car and very friendly. We paid cash and didn’t finance but negotiations on trade-in went well . Thank you for all your help.
Kristen is just appsolutely wonderful .she is a very sweet sweet lady and is ready to help with anything right away and you can tell she enjoys what she dose
Had a wonderful experience buying my 2020 sorento here. Knew exactly what car I wanted and the sales team made it happen at a very good price. Best car buying experience I have ever had.
John Dew provided exceptional customer service which made buying a new car extremely fast and easy. What made my car buying less stressful was by delivering the car to my job. Abigail brought the car along with all paperwork to sign. Thank you for making my day!!!
Kristin is Awesome! She knows her stuff and is super informative, helpful and totally understanding! You can tell within seconds of talking that she has nothing but the absolute best interest of the customers in mind! She goes above and beyond when helping.
She very helpful in my car buying process. She made sure I was very taken care of and had all the information I needed. Go check her out.
You will love Kirsten. She is great to work with and will make sure you get what you're looking for. Thank you Melinda Blackwell
Pleasure working with this lovely lady!! Very knowledgeable and efficient ! I will def be back and hope to do business with Kristin again! Best experience
Went down there because of Kristen post on facebook didnt think we would leave in anything but what we came with but we ended up leaving in a 2016 (: wonderful dealarship! Thanks for all the hard work you guys done for us!
I’ve known Kristin for a few good years and she is so awesome. I love her to pieces because she’s always helped or tried to help me no matter what the issue or problem was. I am happy to call her my friend. She puts so much effort in what she does and I love how she makes herself known with excellent service and wonderful communication. She’s a sweetheart.
Kristen was amazing to work with! She is friendly and knowledgeable and makes the car buying process easy and stress free. We Loved dealing with her.
What a awesome establishment Kristin Presley goes out of her way to make your visit comfortable and so much knowledge about the cars.lije that fact she wasn't pushy and her professionalism was over the top..thank you Kristen Presley for all the help.
Kristin is a very attentive person and will do her best to get you into the vehicle you want. Shes dedicated to giving you the best experience that you can get
Friendly all round service, fair trade in value of previous vehicle. Time frame from initial greeting to driving off in my brand new vehicle was within 24 hours absolutely wonderful.
Our sales agent (I think her name was Abigail) was THE BEST salesperson we dealt with over 6 or 7 dealerships. We were passing thru Shelby after looking at another car and thought we would just stop in. Evcellent experience. She should be teaching all your salespeople how to do it right....knowledgeable. personable, right amount of autonomy. She was great.
Had a 9:00am appointment and was told it would be about an hour for oil change and tire rotation. As promised my car was done at 10:00am.
Great customer service they really made it easy to find what i was looking for and helped made the process of buying a vehicle a breeze
I contacted this dealership through cars.Com. I received a reply message, a phone call and an email very quick. I completed most of the paperwork online, and was given a price quote on two vehicles. I was unable to get into a newer car due to my circumstances with my trade. The employees I was conversing with were very helpful, understanding and responded to my questions and inquiries in a timely manner.
I really appreciated all the help Abigail gave me finding just the right car for my husband. he really likes the car. Thank you, Abigail.
Bobby and all the service staff were outstanding in taking care of a major warranty issue, where other dealerships could not fix properly. They were fast prompt and very friendly. I will definitely be back when I decide to purchase my next vehicle.
He was very patient understanding and very helpful understood my needs which he gave, And had a friendly attitude not to mention funny clean jokes.
I had a very good experience with the purchase of my vehicle sales Reps were great! No hassle at all I would recommended this dealership to my friends.
I have been coming to this dealership since it opened . since renaldo took over you get an uneasy feeling about the business here. don't teally know what to expect. This whole place seems like a training center,not a top notch dealership
Mitchell Hilton is the easiest salesperson I've ever dealt with. Mr Hilton is very understanding and listened to all my concerns and needs. He explained everything and was very helpful, knowledgable, intelligent and well informing on the vehicle I purchased. If you are looking for a nice low pressure salesperson then Mitchell is your man.
Mitchell was great to work with. Super nice fellow, no pressure to buy, but presented the car I was buying so well, I wouldn’t nor couldn’t have bought from anyone else! Very kind and knowledgeable of Kia products! Will be recommending him to anyone I know needing a new car.
This is the second vehicle we purchased from Renaldo Kia. We went in this time to look at new cars for our daughter. While needing reliability, some ungraded features and staying within her budget we found her a new Kia Soul. We test drove it and walked out a little bit later with her new car. Our sales rep was Mitchell Hilton who was very friendly and no pressure or hassle at all. Would highly recommend Renaldo Kia and Mitchell as your sales person.
Brandon and I graduated high school together 18 years ago. We managed to stay in contact on Facebook all these years. I would constantly see pictures of his satisfied customers show up in my news feed, so when my car hit 195,000 miles I already knew where I was going to go when I got enough money saved. But God, had other plans. A few days ago I was on my way into work, when I got rear ended by one person and pushed into another person. My car was totaled. I was truly blessed to walk away with out a scratch ...
Brandon's expertise was a big help when we were looking for a new car. He was there and walked us through every step of the process and made our purchase extremely simple and painless. He was very upfront and honest and we never had the feeling that we were being "sold" a car, but felt like he was there to help us find the best car for our budget. We couldn't be happier!!!
Brandon was wonderful! He was so kind and helped us to find the perfect affordable family car! He worked to make sure we were kept in our price range and even helped to occupy our toddler
Mitch Hilton was absolutely wonderful. Was able to get me in the car I wanted with little to no stress involved. Just your usual stress of car buying but he made the experience pleasurable. Very easy to talk to, he's funny, and made you feel comfortable the entire time. Will definitely be returning here when it's time to buy a new car.
Was very helpful in explaining the buy process. Was very professional at is job and knew his job. If I am in need of a new Kia I will ask for him.
Brandon was the best!! He made by my son's first car and absolute perfect experience! Renaldo Kia makes their customers comfortable and at home.
This was the first time i had ever bought a new car, i really didn’t know what i was doing, and I’m not so sure my dad did either! Lol Mitchell Hilton was definitely an angel sent from above! He went above and beyond to make us feel comfortable, and was very well mannered and respectful! Also, thankful for Bo for getting the down payment dropped for us!! I love my blue Kia Forte koup and i couldn’t thank everyone enough at renaldo Kia of Shelby!!
Brandon was very professional an very awesome!!! Thank you Brandon an Renaldo Kia you’ll were a Blessing!!! Brandon you an the staff rock!!! I will be sending customers your way!!!
The staff at the above Dealership were friendly and professional. Upon my arrival Mitch and his counterpart welcome were genuine. Mitch demonstrated unlimited customer service during our interaction. At the end, I drove home in the vehicle I of my choice. Thank you, folks, at Renaldo.
They entire renaldo kia team was very helpful and communicated with me the entire process of me purchasing a vehicle. Brandon McElhaney the sales consultant was very welcoming and a great salesman OVERALL THE ENTIRE TEAM MADE ME FEEL LIKE WE WERE A FAMILY and I sincerly Appreciate everything.
We visited the Kia Dealership hesitantly due to past experiences of other dealerships. Amber Halecki met us in the parking lot with a pleasant personality. She showed us the car we were looking at and offered another one that we may be interested in all without the high pressure sales tactic. She answered all questions that we had and was willing to find out the answers that she didn't know. Mitch came along for the test drive and was also very pleasant and enjoyable. We did eventually buy the car after considering a different car at a different dealership, ...
Every person we talked with at this dealership could not have been more professional, courteous, and helpful. We have dealt with them for years and they have most certainly advanced in all ways.
